About me
Hi, I'm Luan, an experienced professional with 4+ years of experience as Business Analyst and Data Analyst. I live in Vevey, Switzerland and speak fluently french, english and italian. I graduated from a Bachelor in Business Adminstration and a Master in Information Systems Management.
I'm particularly passionated about leveraging data and digital technologies to enhance customer experience, unveil growth opportunities and drive operational efficiency.
During my past work experiences, I acquired an extensive knowledge around Consumer insights, CRM, Digital Marketing & E-Commerce Analytics and Digital transformation.
Below are some of the responsabilities I had :
Building analytics products (analysis, data models, PowerBI & Looker dashboards and methodologies) to support data-driven decisions
Develop CRM tools to increase customer experience, tackle growth opportunities and drive operational efficiencies
Manage a wide range of stakeholders (Business, IT, Tech) & global digital communities (500+ users in 40+ countries)
